Terms & conditions

1. General Terms

1.1. The following terms and conditions apply to passengers booking with Python Experience

1.2. By accessing, browsing and using Pythonexperience.gr or any of the website′s applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

1.3. These pages, the content and infrastructure of these pages, and the online transfer reservation service provided on these pages and through the website are owned, operated and provided by Cos Express Transport PC.

1.4. By ordering any transfer services from PythonTours.gr you are entering into contract with the Transfer Service Provider which is Cos Express Transport and not with PythonTours.

2. Booking

2.1. Where two or more people are included on the same booking, or a booking is being made on behalf of a third party, the person purchasing the booking (the Client) shall be deemed to be acting as an agent for all members of the party travelling (the Passenger/s), and accepts all the Terms and Conditions on behalf of each member of the party.

2.2. Cos Express Transport will endeavor to honor requests made in the additional information, but is not obliged to do so.

2.3. It is the responsibility of the Client to provide a full and valid drop-off/ pick-up address within the destination/ departure town selected for the transfer route at the time booking. 

2.4. It is the responsibility of the Client to provide a full and valid mobile phone number for the Passenger(s), including the International Dialing Code and a valid e-mail address. It is the responsibility of the Passenger to check for messages left on this contact number/email during the final 24 hours prior to their return journey. Pick-up times can vary due to weather or high levels of traffic, etc.. If it is not possible to supply a mobile contact number, it is the responsibility of the Client to provide a valid email address. Any notification of changes to pick-up times will be notified by SMS text or email. If neither mobile contact number nor resort contact can be supplied, it is the responsibility of the Passenger(s) to contact their Transfer Service Provider on the number provided on their Transport Voucher to confirm their pick-up time. Failure to check for messages or to contact your Transfer Service Provider if no contact has been supplied may cause you to miss your resort pick-up, in which case no refund is available. If you have supplied full and valid contact number and have received no message, your pick-up will be as confirmed on your Transport Voucher.

2.5. You can change your reservation details using page – contact us by phone/email not less than 2 days prior to the date of outbound travel. All changes are subject to availability and may be subject to an administration charge. Cos Express Transport will endeavor to honor requests for modifications, but is not obliged to do so.

3. Prices and Payments

3.1. Payment is required at the time of booking. Cos Express Transport will issue a Booking Receipt on the transfer date. At the time of the booking Cos Express Transport will sent a confirmation email (Transport Voucher). A payment Receipt is not a valid confirmation of a booking.

3.2. The confirmation email (Transport Voucher) is the ticket. This must be presented to the Transfer Service Provider or his representative for both the outward and return trip.

4. Transfer

4.1. Passengers are limited to one item of luggage, such as a suitcase or similar item, per person. Any excess baggage must be declared at the time of booking. Cos Express Transport reserve the right to charge a supplement for excess baggage, or to refuse to transport excess items which are not mentioned at the time of the booking.

4.2. The make, model and type of vehicle used for Cos Express Transport transfers may vary from those pictured on the pythonexperience.gr website.

4.3. All Cos Express Transport vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, a customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Passengers are advised to check their own travel insurance.

4.4. Passengers are not permitted to carry alcoholic beverages onto Cos Express Transport vehicles for the purposes of consuming them therein.

4.5. Cos Express Transport reserves the right (and delegates to Transfer Service Provider′s drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behavior is consider to pose a threat to the driver, the vehicle and/ or other passengers or road users.

4.6. Smoking is not permitted in vehicles.

4.7. If a transfer has been booked and the Passenger(s) is subject to delay the driver will wait for up to 60 minutes free of charge in Airport and 15 minutes at hotel, port,  after which the Passenger(s) will be deemed to have missed their transfer. In this circumstance no refund is available. Additional waiting time may be arranged by contacting PythonExperience.gr in advance on the number provided on your Transport Voucher, at a cost of € 50 up to €90 per hour depending on vehicle chosen or part thereof, subject to availability. In the case delays it is the responsibility of the Passenger(s) to contact the PythonExperience.gr on the number provided on the Transport Voucher; this should be done as soon as the Passenger becomes aware of the delay.

5. Cancellations

5.1. Cancellations must be made by email to traffic@pythontours.gr and will be confirmed by email. If no confirmation of cancellation has been received it is the responsibility of the Client to contact PythonExperience.gr – Contact Us. Cancellations must be made more than 48 hours in advance of the outbound date of travel. In the event of a cancellation by the Client or Passenger, Python Experience at its absolute discretion may refund the cost of the transfer.

! We kindly ask you to make your reservation if you are sure about your journey, otherwise you will lose your money paid for payment processing, order processing and transporter reservation payment that will not be returned.

5.2. The refund of the cost is subject to the following conditions:

Cancellations made less than 48 hours in advance of the outbound date of travel — 100% cancellation fees.
Cancellations made up to 48 hours in advance of the outbound date of travel — 100% refund of the cost.
PythonExperience.gr maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner and fully refund the client.

6. Liability of Transfer Service Provider

6.1. Transfer Service Provider will endeavor to carry the Passenger(s) with the maximum of comfort to their destination at the time shown on their Transport Voucher. Transfer Service Provider will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

Accidents causing delays to the vehicle.
Restricted vehicular access.
Exceptional or severe weather conditions.
Compliance with requests of the police or government officials.
Vandalism and/ or terrorism.
Unforeseen traffic delays.
Industrial action by third parties.
Other circumstances beyond our control.

6.2. If a transporter is not able to fulfill his functions and drive passenger(s) to a place and at time specified in the voucher due to emergency circumstances, then a similar vehicle or a vehicle of a higher class will be offered. The difference will be covered if the vehicle is worse than ordered.

7. Privacy

7.1. Save disclosures required by law in any relevant jurisdiction and the disclosure of your name and e-mail address for completing your booking with the relevant transfer service provider, Cos Experss Transport will not disclose your personal information to third parties without your consent.

8. Miscellaneous

8.1. Nothing can affect the consumer′s statutory rights.

8.2. Disputes or claims arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Greek courts in Kos Island.

9. Terms and conditions are applicable for all transfers provided by PythonExpererience.gr – doesn’t matter through which agency or booking platform is the booking booked.

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